Job Description

If you have a love for the tech industry and are interested in promoting more meaningful gifting, look no further! By joining our team you’ll have the opportunity to revolutionize the act of gifting, and work with a diverse group of people who are passionate about meaningful gifting. In addition, you’ll gain access to amazing networking and event opportunities within the Communitech ecosystem. We are looking for a passionate team player who is devoted to engaging with current and new users and helping them be successful. The incumbent will deliver the highest quality of service to our users and help to build a genuine relationships with them.

So what will you do in your day to day?

  • Provide users with an exceptional first impression of Kiiah

  • Lead the onboarding process of new users

  • Reach out and engage with stakeholders to cultivate partnerships and improve the overall processes  

  • Help foster two-way communication between users and provide them with great customer assistance

  • Become an expert in answering and anticipating questions about the Kiiah platform and other general requests

  • Assess user needs through engagement, collect and analyze data and share with relevant parties to implement improvements   

  • Seek opportunities for potential leads, collaboration and brand awareness  

  • Provide general administrative support  

Qualifications:  

  • Excellent verbal and written communication skills

  • Effective communicator, friendly, outgoing and energetic personality--with a drive to create the best customer interactions

  • Comfortable interacting with a wide variety of people

  • Excellent interpersonal, time management and organization skills

  • Proficiency in Microsoft Word, Excel and Gmail

  • Works well in both a team setting and alone

  • Strong attention to detail skills and ability to use data softwares to keep accurate customer engagement records

  • Ability to work on multiple fast paced tasks simultaneously

DETAILS

Employment Type Full Time

Location Communitech, 151 Charles St W. Kitchener ON N2G 1H6

If this sounds like you and an opportunity that interests you, please send a cover letter and resume, here.